Freedom of Information

Making a request for information

If you cannot find the information you want on this website you can submit a request by letter or email. In order to help you make effective use of the Act and Legislation, the Information Commissioner's Office (ICO) has published guidance in its Charter for Responsible Requesters (link opens a 405KB PDF on external site)

In making a request you need to

• provide your name and address for replies
• describe as clearly as possible the information you are seeking

It would also be helpful if you were to

• label the enquiry as 'Freedom of Information Request'
• give a telephone number, in case we need to discuss your request with you.

Send your request to
Records Information Management Team
UK Debt Management Office
Eastcheap Court
11 Philpot Lane
LONDON
EC3M 8UD
United Kingdom
or email RecordsManagementService@dmo.gsi.gov.uk

How will handle requests

• We will provide advice and assistance wherever that would be helpful.
• We have a statutory obligation to reply within 20 working days.
• We will tell you whether or not we hold the information requested.
• We will provide the information requested unless

• the information is otherwise accessible to you, or
• to extract the information would take more than three and a half working days the cost limit under section 12 of the Act - or
• the information is covered by another absolute exemption under the Act e.g. disclosure would be against the law - or
• we argue that in all the circumstances it is against the public interest to disclose it.
• If the last judgement is complex, the Act provides for extra time to be taken and we would notify you if that is needed.
• We will keep you notified of progress where appropriate, and justify any refusal to you.

Requests for information related to environmental matters is likely to be dealt with under the Environmental Information Regulations; these provide very similar rights.

Requests for your own personal data will be dealt with as subject access requests under the Data Protection Act.

Complaints

If you are dissatisfied with the handling or the outcome of your request, you should write within two months to the Records Information Management Team as above. We will ensure a fresh look at the entire case and write to you to explain the outcome. We will also tell you how to take your concerns to the Information Commissioner, if you remain dissatisfied.